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Related Concept Videos

Routes of Persuasion02:20

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Persuasion is the process of changing our attitude toward something based on some kind of communication. Much of the persuasion we experience comes from outside forces. How do people convince others to change their attitudes, beliefs, and behaviors? What communications do you receive that attempt to persuade you to change your attitudes, beliefs, and behaviors?
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Persuasion Strategies01:52

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Researchers have tested many persuasion strategies, including the foot-in-the door and the door-in-the-face techniques, in a variety of contexts. Ultimately, the principles are effective in selling products and changing people’s attitude, ideas, and behaviors (Cialdini & Goldstein, 2004).
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Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
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Impression Management Techniques II: Ingratiation01:29

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Ingratiation refers to deliberate behaviors aimed at increasing one’s attractiveness or likability to a target person, often for strategic interpersonal or social gain. This set of impression management tactics is especially prevalent in hierarchical contexts, where influencing someone with greater power or authority can yield significant benefits. Several distinct ingratiation strategies have been identified, each leveraging psychological cues to foster favor and affiliation.Opinion...
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Impression Management Techniques IV: Altercasting01:14

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Altercasting is a strategic communication technique in which an individual imposes a specific identity or social role onto another person to influence their behavior and shape the interaction. By presuming a role—such as “responsible leader” or “patient person”—altercasting encourages the target to conform to that identity, often aligning their behavior with the expectations associated with the role. The power of this tactic lies in its subtlety; once a role...
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Experimental Research Examining How People Can Cope with Uncertainty Through Soft Haptic Sensations
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Not changing minds but softening hearts.

Jerad Morey1

  • 1Minnesota Council of Churches, Minneapolis, Minnesota, USA. j.morey@mnchurches.org

Creative Nursing
|February 6, 2014
PubMed
Summary

The Respectful Conversations Project fostered empathy and improved relationships, not by changing minds, but by softening hearts. This initiative continues to promote peace and strengthen civic engagement within communities.

Area of Science:

  • Social Sciences
  • Community Psychology
  • Conflict Resolution

Background:

  • Political decisions can create community divisions.
  • Intergroup conflict can be mitigated through relational approaches.
  • The Minnesota Council of Churches sought to address societal polarization.

Purpose of the Study:

  • To evaluate the impact of the Respectful Conversations Project.
  • To assess the project's effectiveness in building empathy and improving relationships.
  • To understand the project's contribution to community peace and civic engagement.

Main Methods:

  • Qualitative assessment of community dialogue initiatives.
  • Focus on "softening hearts" rather than changing minds.
  • Implementation of the Respectful Conversations Project by the Minnesota Council of Churches.

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Main Results:

  • The project successfully built empathy among participants.
  • Interpersonal relationships within communities were improved.
  • The initiative contributed to increased peace and civic engagement.

Conclusions:

  • Empathy-building and relationship-focused interventions can be effective in mitigating societal divisions.
  • The Respectful Conversations Project offers a model for fostering civic harmony.
  • Sustained efforts in promoting respectful dialogue strengthen community bonds.