Public sector health care-what every case manager should know

Catherine M Mullahy¹, Jeanne Boling

• ¹Catherine M. Mullahy, RN, BS, CRRN, CCM, is one of the health care industry's foremost leaders in advancing case management standards and practices. Her consulting firm, Mullahy & Associates, provides case management training and advisory services to case managers, nurses, and students in various settings, including managed care, hospitals, long-term care, government agencies, physicians' offices, and institutions of higher education. A strong presence on the speakers' circuit, with a broad knowledge of "Best in Class" case management practices, she is also the author of The Case Manager's Handbook, now in its fifth edition. Jeanne Boling, MSN, CRRN, CDMS, CCM, is the former Executive Director of the Case Management Society of America, credited with leading that organization through a period of rapid growth and diversification and helping it become a multidisciplinary professional association with an estimated 11,000 members, 20,000 subscribers, 75 chapters, and a reach that extends worldwide. She has helped shape the case management field, raising awareness and the stature of the profession, and will oversee day-to-day operations, service quality, as well as industry and community outreach initiatives. Her credentials and background as a pioneer in case management prepared her well to lead the association and earned her wide respect throughout the health care arena.