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Identifying nurse managers' essential communication skills: an analysis of nurses' perceptions in Oman
Ruby A Rouse1, Majid Al-Maqbali
1School of Advanced Studies, University of Phoenix, San Antonio, Texas, USA.
Aim(S):
The aim of the present study was to analyse nurses' perceptions of the communication qualities that are essential for nurse managers to carry out their jobs effectively.
Background:
An examination of effective communication may help to identify nurse manager behaviours that promote dignity and respect.
Method(S):
A paper-and-pencil survey collected open-ended data from 1526 nursing professionals (RNs) representing 22 hospitals in Oman. Qualitative content analysis was conducted first, followed by a quantitative descriptive analysis.
Results:
The participants reported frustration with nurse managers who seemed overly focused on mistakes. Many participants felt there was little to no appreciation for tasks that were well done. Nurses also disliked being disciplined openly in front of colleagues or patients.
Conclusion(S):
The participants stressed that nurse manager feedback should be shared privately and framed in a positive and constructive tone. Active listening, team collaboration and the avoidance of discrimination/favouritism were also emphasised.
Implications For Nursing Management:
A supportive and communicative work environment promotes nurses' dignity and respect. Embarrassing nurses in front of other health care professionals may be counterproductive. Instead, the study results suggested privately discussing concerns in a positive, constructive tone is more likely to foster nurse trust and dignity.
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