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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

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Does empowering resident families or nursing home employees in decision making improve service quality?

Darla J Hamann1

  • 1University of Texas at Arlington, USA dhamann@uta.edu.

Journal of Applied Gerontology : the Official Journal of the Southern Gerontological Society
|March 22, 2014
PubMed

Keywords:
customer empowermentdecision makingemployee empowermentfamily councilslong-term carenursing homeservice quality

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