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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Balanced scorecards as a tool for developing patient-centered pharmacy services.

Emmanuel N Enwere1, Ellen A Keating2, Robert J Weber3

  • 1Pharmacy Practice Resident , Columbus, Ohio.

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|June 25, 2014
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Summary
This summary is machine-generated.

Pharmacy directors can enhance patient care and departmental management by implementing a balanced scorecard (BSC). This strategic tool provides a comprehensive view of pharmacy performance beyond finances, guiding decision-making and service improvement.

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Area of Science:

  • Pharmacy Administration
  • Healthcare Management
  • Performance Measurement

Background:

  • Accurate data is crucial for pharmacy directors to effectively manage departments and develop patient-centered services.
  • A balanced scorecard (BSC) offers a comprehensive view of departmental functions, extending beyond financial metrics, and is vital for strategic planning.

Purpose of the Study:

  • To outline the process for a pharmacy director to build and promote a balanced scorecard (BSC) for their department.
  • To explain how a BSC supports a pharmacy department's mission and vision.
  • To recommend strategies for effectively utilizing BSC results to promote the pharmacy.

Main Methods:

  • The article reviews the components of a BSC, including key metrics and data collection methods.
  • It discusses the alignment of BSC with organizational mission and vision.
  • Recommendations are provided for pharmacy directors on promoting the BSC and its findings.

Main Results:

  • A well-designed and consistently updated BSC provides a holistic view of pharmacy performance.
  • The BSC serves as a critical tool for strategic decision-making within the pharmacy department.
  • Implementation of a BSC can lead to improvements in the quality of pharmacy services.

Conclusions:

  • A balanced scorecard is an essential strategic planning tool for pharmacy departments.
  • Effective use of BSC data can enhance departmental management and patient-centered service development.
  • Consistent updates and proper design are key to maximizing the benefits of a BSC for pharmacy promotion and quality improvement.