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Updated: Apr 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Why public trust in health care systems matters and deserves greater research attention
Felix Gille1, Sarah Smith2, Nicholas Mays3
1Research Degree Student, Department of Health Services Research & Policy, London School of Hygiene and Tropical Medicine, UK felix.gille@lshtm.ac.uk.
Abstract:
Considering the underlying importance of trust, there is too little research into the understanding, protection and recovery of trust in health care systems, not only for the effective functioning of health care systems but also for society in general. Several researchers have pointed towards a contemporary crisis of trust in health care systems and there have been many examples that show the severe effects of mistrust. More research into public trust in health care systems could contribute to improving efficiency while protecting the health of the public.
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