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Development of an evaluation model for computer foodservice management systems
1Department of Food Science, University of Wisconsin-Madison 53706.
Journal of the American Dietetic Association
|October 1, 1989
Summary
This study presents a model for evaluating computer systems in foodservice operations post-implementation. The developed instrument helps assess management
Area of Science:
- Foodservice Management
- Information Systems Evaluation
- Business Administration
Background:
- Computer systems are increasingly integrated into foodservice operations.
- Effective post-implementation evaluation is crucial for maximizing system benefits.
- Existing evaluation methods may not adequately address foodservice-specific challenges.
Purpose of the Study:
- To develop a comprehensive model for evaluating computer systems in foodservice settings after implementation.
- To create a practical instrument for assessing computer system success based on defined criteria.
- To provide dietitians with a tool for evaluating foodservice computer systems 6-12 months post-implementation.
Main Methods:
- Utilized business evaluation practices to construct the model.
- Identified four levels of management success and five key computer functions for evaluation.
- Developed an evaluation instrument incorporating forms, questionnaires, learning experiences, and scenarios.
- Applied the instrument to two distinct foodservice computer management systems using the scenario method.
Main Results:
- A four-level success model (Management Action, Management Change, Management Uses Analytical Approach, Management Change in Task) was established.
- Five computer functions (integrity, performance, use, efficiency, effectiveness) were defined for assessment.
- An instrument with specific criteria and indicators was developed and validated through application.
- The study successfully applied the evaluation instrument to custom-designed and packaged software systems.
Conclusions:
- The developed evaluation model and instrument are suitable for assessing foodservice computer systems post-implementation.
- The tool provides a structured approach for dietitians to measure system success and identify areas for improvement.
- This research offers a valuable resource for optimizing the use and impact of technology in foodservice management.