User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: a think-aloud study

The aim was to evaluate a redesigned version of Telekit--a telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.