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Communication methods and production techniques in fixed prosthesis fabrication: a UK based survey. Part 1:

J Berry1, M Nesbit2, S Saberi2

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Dental technicians report that laboratory prescriptions and phone calls are primary communication tools, but issues persist in dental team collaboration for fixed prostheses fabrication. Improved communication methods are needed.

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Area of Science:

  • Dental Prosthodontics
  • Dental Laboratory Technology
  • Healthcare Communication

Background:

  • Effective communication is mandated by the General Dental Council (GDC) for dental teams.
  • Previous studies globally indicate communication challenges between dentists and dental technicians.
  • There is a recognized need for enhanced communication and production techniques in fixed prostheses fabrication.

Purpose of the Study:

  • To investigate communication methods and production techniques used by dentists and dental technicians in the UK.
  • To gather insights from the perspective of dental technicians regarding fixed prostheses fabrication.
  • This publication specifically focuses on the communication methods employed.

Main Methods:

  • An online questionnaire survey was distributed to 782 members of the Dental Laboratories Association.
  • A total of 248 responses were collected, yielding a 32% response rate.
  • Statistical analysis was performed to assess the impact of demographic variables on communication practices.

Main Results:

  • Laboratory prescriptions and telephone calls were identified as the predominant communication tools.
  • Larger dental laboratories utilized a wider array of communication methods.
  • Key information such as shade selection and required dates were frequently omitted from laboratory prescriptions.
  • A significant portion of laboratories (26%) reported feeling excluded from the dental team.

Conclusions:

  • The study highlights ongoing challenges in communication and teamwork between dentists and dental laboratories.
  • There is a clear need for strategies to improve the integration and collaboration of dental technicians within the broader dental team.
  • Addressing communication gaps is crucial for optimizing the fabrication of fixed prostheses.