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Smiling in a job interview: when less is more.

Mollie A Ruben1, Judith A Hall, Marianne Schmid Mast

  • 1a U.S. Department of Veterans Affairs.

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PubMed
Summary
This summary is machine-generated.

Smiling less during job interviews can increase hireability, especially for serious roles. Applicant motivation to impress can be negatively impacted by excessive smiling, affecting hiring outcomes.

Keywords:
hiring decisionsimpression managementinterview contextnonverbal behaviorsmiling

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Area of Science:

  • Psychology
  • Organizational Behavior
  • Human Resources

Background:

  • Smiling is often encouraged in professional settings, but its impact on hiring decisions is complex.
  • Previous research suggests nonverbal cues significantly influence first impressions and hiring outcomes.
  • The perceived appropriateness of smiling may vary depending on the job role and industry.

Purpose of the Study:

  • To investigate the relationship between applicant smiling and hireability across different job types.
  • To examine the mediating role of smiling in the relationship between applicant motivation and hiring.
  • To determine if the impact of smiling on hiring is moderated by the job's required demeanor.

Main Methods:

  • Two studies were conducted, involving participants rating applicant behaviors and simulated job interviews.
  • Study 1 randomly assigned participants as applicants or interviewers for a newspaper reporter position.
  • Study 2 involved participants rating applicant suitability for various job types based on video clips.

Main Results:

  • Smiling was negatively correlated with hiring in a newspaper reporting job.
  • Smiling mediated the effect of motivation to impress on hiring, with less smiling at the interview's midpoint being optimal.
  • Applicants were rated as more suitable when they smiled less, particularly for jobs requiring a serious demeanor.

Conclusions:

  • The impact of smiling on hireability is significantly moderated by the specific job role.
  • For roles demanding a serious disposition, reduced smiling is associated with higher suitability ratings.
  • These findings highlight the importance of aligning nonverbal communication with job-specific expectations in hiring processes.