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Updated: Apr 20, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Koichiro Otani1, Yihao Deng, Brian Waterman
1a Department of Health Policy and Management , University of Georgia , Athens , Georgia.
This study identifies key healthcare attributes and quantifies the necessary improvements to boost overall patient satisfaction. It equips healthcare managers with data-driven strategies for targeted patient experience enhancement.
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