[Analysis of how elderly internet users react to unexpected situations]

Marten Haesner1, Anika Steinert2, Julie Lorraine O'Sullivan2

  • 1Forschungsgruppe Geriatrie der Charité Universitätsmedizin Berlin, Reinickendorfer Str. 61, 13347, Berlin, Deutschland. marten.haesner@charite.de.

Summary

Older adults struggle with unexpected internet issues, often unable to solve problems independently. Web platform design should prioritize simplicity for inexperienced senior users.

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