Six easy steps on how to create a lean sigma value stream map for a multidisciplinary clinical operation

Area of Science:

• Healthcare Management
• Process Improvement
• Clinical Operations

Background:

• Clinical environments often have complex workflows that are difficult to manage.
• Value stream mapping (VSM) is a tool to visualize and quantify these processes.
• Multidisciplinary teams can use VSM to identify bottlenecks and develop solutions.

Purpose of the Study:

• To apply Value Stream Mapping (VSM) to a clinical process.
• To identify inefficiencies in the pediatric MRI with general anesthesia workflow.
• To develop an intervention package for process improvement.

Main Methods:

• Value stream mapping (VSM) was employed to analyze the workflow.
• Data was collected on process steps and timings.
• A multidisciplinary team identified areas for improvement.

Main Results:

• The VSM revealed a significant delay between patient referral and appointment scheduling.
• Potential areas for efficiency improvements were identified.
• An intervention package was developed for the department.

Conclusions:

• VSM is effective in visualizing and quantifying clinical process delays.
• Targeted interventions can be developed based on VSM findings.
• This approach can lead to improved efficiency in pediatric MRI services.