Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the
Qi Chen1, Marlena H Shin2, Jeffrey A Chan2
1VA Boston Healthcare System, Boston, MA qc2112@bu.edu.
Summary
Developing a Guiding Patient Safety (GPS) tool with frontline user input improved safety reporting. This partnered-research model is key for creating effective healthcare safety initiatives.
Area of Science:
- Healthcare Management
- Patient Safety
- Health Informatics
Background:
- Healthcare systems face increasing burdens from extensive safety measure reporting.
- Current safety reporting within the Veterans Administration (VA) often occurs in isolated departments, limiting frontline user involvement.
Purpose of the Study:
- To develop an integrated patient safety tool by partnering with VA stakeholders and frontline users.
- To create a user-friendly and comprehensive Guiding Patient Safety (GPS) tool.
Main Methods:
- A partnered-research model was employed, engaging multiple VA stakeholders.
- Frontline users at two VA hospitals were involved in developing the Guiding Patient Safety (GPS) tool.
- The GPS tool reached its fourth generation through iterative development.
Main Results:
- Stakeholders expressed enthusiasm for the GPS tool's usability, content, and potential impact on safety.
- The development process highlighted the importance of frontline user engagement.
Conclusions:
- Stakeholder and frontline user engagement are crucial for developing effective patient safety tools.
- The partnered-research model used for the GPS tool can inform future national healthcare safety initiatives.
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