The vulnerability of rules in complex work environments: dynamism and uncertainty pose problems for cognition

Richard Clewley1, Edward J N Stupple

  • 1a Department of Psychology , University of Derby , Derby , UK.

Ergonomics
|January 16, 2015
PubMed
Summary

Complex work environments with high uncertainty and dynamism increase the likelihood of rule failure. This study on airline operations shows how system complexity makes rules vulnerable, fragile, or fail completely.

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