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Patients' perceived value of pharmacy quality measures: a mixed-methods study
Olayinka O Shiyanbola1, Jane R Mort2
1Division of Social and Administrative Sciences, School of Pharmacy, University of Wisconsin-Madison, Madison, Wisconsin, USA.
BMJ Open
|January 21, 2015
Summary
Patients value community pharmacy quality measures, especially for medication safety. While these measures help evaluate pharmacies, they are less likely to drive a change in pharmacy choice unless a patient is moving or dissatisfied.
Area of Science:
- Pharmacy Practice and Patient Outcomes
- Health Services Research
- Medication Safety
Background:
- Evaluating community pharmacies is crucial for patient care.
- Quality measures are increasingly used to assess healthcare providers.
- Understanding patient perspectives on quality measures is essential for their effective implementation.
Purpose of the Study:
- To investigate patients' perceptions of the value and utilization of quality measures in the evaluation and selection of community pharmacies.
- To identify which types of quality measures are most important to patients.
Main Methods:
- A mixed-methods approach combining focus groups and surveys was employed.
- Semistructured focus groups were conducted in urban and rural settings in the Midwestern USA.
- Thirty-four adults with chronic illnesses using community pharmacies participated.
Main Results:
- Medication safety measures, such as drug-drug interaction checks, were highly valued by patients for evaluating pharmacies.
- Patients rated the utility of quality measures for evaluating pharmacies highly, with a mean score of 4.88 for drug-drug interactions.
- While hesitant to use quality measures for choosing a pharmacy, patients might consider them when relocating or after a negative experience.
Conclusions:
- Patients perceive significant value in quality measures for assessing community pharmacies, particularly those related to medication safety.
- Quality measures are more likely to influence pharmacy selection in specific circumstances rather than prompting a routine switch.
- The findings highlight the importance of medication safety in patient-centered pharmacy evaluation.
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