Human factors assessment of conflict resolution aid reliability and time pressure in future air traffic control

Though it has been reported that air traffic controllers' (ATCos') performance improves with the aid of a conflict resolution aid (CRA), the effects of imperfect automation on CRA are so far unknown. The main objective of this study was to examine the effects of imperfect automation on conflict resolution. Twelve students with ATC knowledge were instructed to complete ATC tasks in four CRA conditions including reliable, unreliable and high time pressure, unreliable and low time pressure, and manual conditions. Participants were able to resolve the designated conflicts more accurately and faster in the reliable versus unreliable CRA conditions. When comparing the unreliable CRA and manual conditions, unreliable CRA led to better conflict resolution performance and higher situation awareness. Surprisingly, high time pressure triggered better conflict resolution performance as compared to the low time pressure condition. The findings from the present study highlight the importance of CRA in future ATC operations. Practitioner Summary: Conflict resolution aid (CRA) is a proposed automation decision aid in air traffic control (ATC). It was found in the present study that CRA was able to promote air traffic controllers' performance even when it was not perfectly reliable. These findings highlight the importance of CRA in future ATC operations.