CircleRides: developing an older adult transportation application and evaluating feedback

The purpose of the current study was to assess perceptions of CircleRides, a paper prototype of a service website designed to meet older adult transportation needs. Researchers used purposive sampling to conduct two focus groups comprised of older adults to obtain feedback on the CircleRides prototype at the beginning of its iterative design process. One focus group was conducted in a continuing care retirement community (n = 13) and the other in an independent living community for older adults (n = 11). The study assessed perceptions of the CircleRides prototype as well as self-reported older adult transportation preferences and needs. Three themes emerged from the data: (a) trust and concern, (b) socialization, and (c) flexibility and options. Researchers found that participants are interested in transportation options; however, concern exists about trusting a new system or prototype that has not established a reputation. Findings from the current study offer lessons learned for future iterations and for creating transportation prototypes for older adults.