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Updated: Apr 17, 2026

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
[Influence of waiting time on patient and companion satisfaction]
A Fontova-Almató1, D Juvinyà-Canal2, R Suñer-Soler2
1Servicio de Urgencias, Hospital de Figueres, Fundació Salut Empordà, Figueres, Girona, España; Grupo de investigación Salud y Atención Sanitaria, Universidad de Girona, Girona, España.
Objective:
To evaluate patient and companion satisfaction of a hospital Emergency Department and its relationship with waiting time.
Methodology:
Prospective, observational study.
Setting:
Hospital de Figueres Emergency Department (Girona, Spain).
Study Variables:
sociodemographic characteristics, satisfaction level, real and perceived waiting time for triage and being seen by a physician.
Results:
A total of 285 responses were received from patients and companions. The mean age of the patients and companions (n=257) was 54.6years (SD=18.3). The mean overall satisfaction (n=273) was 7.6 (SD=2.2). Lower perceived waiting time until nurse triage was related to higher overall satisfaction (Spearman rho (ρ)=-0.242, P<.001), and lower perceived waiting time until being seen by physician, with a higher overall satisfaction (ρ=-0.304; P<.001). Users who were informed about estimated waiting time showed higher satisfaction than those who were not informed (P=.001).
Conclusions:
Perceived waiting time and the information about estimated waiting time determined overall satisfaction.
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