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Minding the gap: Interprofessional communication during inpatient and post discharge chasm care
Mitzi Scotten1, Eva LaVerne Manos2, Allison Malicoat3
1School of Medicine, University of Kansas, Kansas City, USA; Center for Interprofessional Education, University of Kansas, Kansas City, USA.
Objective:
Poor communication is cited as a main cause of poor patient outcomes and errors in healthcare, and clear communication can be especially critical during transitions such as discharge. In this project, communication was standardized for clarity, and techniques were implemented to continue care from inpatient, to discharge, across the post-discharge chasm, to hand-off with the primary care provider (PCP).
Methods:
The interprofessional (IP) quality improvement initiative included: (1) evidence-based teamwork system; (2) in situ simulation; (3) creation of an IP model of care; and (4) innovations in use of telehealth technology to continue care post-discharge.
Results:
Measures inpatient/parent satisfaction and the attitudes of the care team have improved.
Conclusions:
Traditional methods of communication and transition do not meet patient or healthcare provider needs. Communication must be standardized to be understandable and be used by the IP team. Care must continue post-discharge by utilizing technology to increase quality and continuity of care.
Practice Implications:
Improving and practicing communication skills may lead to reductions in healthcare errors and readmissions, and may decrease the length of stay and improve satisfaction of care teams.
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