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Improving the medical records department processes by lean management
Sima Ajami1, Saeedeh Ketabi2, Akram Sadeghian3
1Department of Health Information Technology and Management, School of Medical Management and Information Sciences, Isfahan University of Medical Sciences, Isfahan, Iran.
Journal of Education and Health Promotion
|June 23, 2015
Summary
Lean management principles were applied to improve processes in a hospital
Area of Science:
- Healthcare Management
- Process Improvement
- Operations Research
Background:
- Lean management is a methodology for identifying and eliminating waste in processes.
- Implementing Lean in healthcare improves outcome quality and reduces process time.
Purpose of the Study:
- To enhance Medical Records Department (MRD) processes at Ayatolah-Kashani Hospital using Lean management.
- Focus on improving efficiency and reducing waste within the MRD.
Main Methods:
- Applied, interventional study design.
- Data collection through brainstorming, observation, interviews, and workflow review.
- Involved MRD staff and hospital stakeholders in a Lean team.
Main Results:
- Identified 17 current processes, 28 wastes, and 11 values within MRD units (Archive, Coding, Statistics, Admission).
- Proposed 27 recommendations for waste elimination.
- Established an MRD Lean team trained in Lean concepts.
Conclusions:
- Continuous improvement of MRD services is crucial for hospital information systems.
- Lean management offers a scientific approach to optimize MRD operations.
- This study contributes to the limited research on waste elimination in hospital Medical Records Departments.
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