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Oral Health Assessment by Lay Personnel for Older Adults
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Users' dissatisfaction with dental care: a population-based household study.
Andréa Maria Eleutério de Barros Lima Martins1, Raquel Conceição Ferreira2, Pedro Eleutério dos Santos-Neto3
1Departamento de Odontologia, Faculdades Unidas do Norte de Minas, Universidade Estadual de Montes Claros, Montes Claros, MG, Brasil.
Revista De Saude Publica
|August 14, 2015
Summary
Dissatisfaction with dental care was low, linked to socioeconomic factors, self-rated oral health, and facility conditions. Improving professional skills and infrastructure can enhance patient satisfaction with dental services.
Area of Science:
- Public Health
- Dental Public Health
- Health Services Research
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Understanding factors influencing dissatisfaction is crucial for service improvement.
Purpose of the Study:
- To investigate associations between demographic, socioeconomic, oral health, and dental care characteristics and patient dissatisfaction.
- To identify predictors of dissatisfaction with dental care in a Brazilian population.
Main Methods:
- Cross-sectional study involving 781 individuals in Montes Claros, MG, Brazil.
- Household interviews collected data on dissatisfaction, demographics, socioeconomic status, oral health perception, and care quality.
- Logistic regression analysis identified significant associations.
Main Results:
- A low rate of dissatisfaction (7.9%) with dental care was reported.
- Dissatisfaction was associated with lower educational attainment, poor self-assessed oral health, perceived provider incompetence, negative patient-provider interactions, and inadequate facility infrastructure.
Conclusions:
- Socioeconomic status, subjective oral health, professional competence, and facility infrastructure significantly influence dental care satisfaction.
- Interventions should focus on enhancing professional skills, patient-provider relationships, and healthcare facility infrastructure to improve overall patient experience.
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