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Managing and Monitoring Student "Issues" in Higher Education: Introduction.

Stephen F Gambescia1, Gloria F Donnelly

  • 1Drexel University, College of Nursing and Health Professions, 1601 Cherry Street, Rm 774, Philadelphia, PA 19102, USA. Tel 267-359-5581. sfg23@drexel.edu.

Journal of Allied Health
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PubMed
Summary
This summary is machine-generated.

A formal system for managing student issues in health professions education was established. This system monitors trends, informs policy changes, and supports accreditation reviews by providing accessible grievance procedures.

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Area of Science:

  • Health Professions Education
  • Academic Administration
  • Student Affairs Management

Background:

  • Regulatory bodies mandate clear procedures for student complaints and grievances.
  • Accreditation standards require objective review and disposition of student grievances.

Purpose of the Study:

  • To describe a formal system for managing and monitoring student issues (complaints, grievances, appeals) in a health professions college.
  • To educate students on interpreting academic policy and utilizing issue resolution processes.

Main Methods:

  • Implementation of a system with a defined philosophy for managing student issues.
  • Designation of an Assistant Dean for Student Affairs to guide students through the grievance process.
  • Development of clear, accessible policies and procedures for student issues.
  • Generation of an annual summative report detailing all student issues.

Main Results:

  • The system provides data to inform administrators about necessary policy and procedure adjustments.
  • Annual reports facilitate best practices in academic and student affairs management.
  • Seven years of grievance and complaint data are available for accreditation site evaluations.

Conclusions:

  • The established system effectively manages student issues and supports continuous improvement in academic programs.
  • Data generated by the system aids in accreditation processes and demonstrates institutional commitment to student welfare.