A study on the attitude of use the mobile clinic registration system in Taiwan

Mobile apps provide diverse services and various convenient functions. This study applied the modified technology acceptance model (MTAM) in information systems research to the use of the mobile hospital registration system in Taiwan. The MTAM posits that perceived ease of use and perceived usefulness of technology influence users' attitudes toward using technology. Research studies using MTAM have determined information technology experience as a factor in predicting attitude. The objective of this present study is to test the validity of the MTAM model when it is being applied to the mobile registration system. The data was collected from 501 patients in a Taiwan's medical center. Path analysis results have shown that TAM is an applicable model in examining factors influencing users' attitudes of using the mobile registration system. It can be found that the perceived usefulness and the perceived ease of use are positively associated with users' attitudes toward using the mobile registration system, and they can improve users' attitudes of using it. In addition, the perceived ease of use is positively associated with the perceived usefulness. As for the personal prior experience, the information technology experience is positively associated with perceived usefulness and the perceived ease of use.