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Related Experiment Videos

How NHS managers are perceived by nurses.

Nursing Times

|October 24, 2015

Summary

Frontline nurses often misunderstand senior managers

Area of Science:

Healthcare Management
Nursing Studies
Organizational Behavior

Background:

Introduction of business principles into the National Health Service (NHS) aims to enhance efficiency and value for money.
This shift has led to the appointment of managers lacking direct healthcare experience but possessing essential business acumen.

Purpose of the Study:

To explore frontline nurses' perceptions of senior managers within the NHS.
To identify potential areas of conflict between frontline nursing staff and senior management.

Main Methods:

Qualitative study involving semi-structured interviews.
31 frontline nurses from a Scottish hospital participated.
Interviews were conducted between July and September 2010.

Related Experiment Videos

Main Results:

A significant number of nurses demonstrated a limited understanding of the senior managers' roles and responsibilities.
Participants expressed a belief that managers without clinical backgrounds struggle to comprehend the pressures faced on the front lines of patient care.
Perceived differences in priorities between clinical and managerial staff were identified as a source of tension.

Conclusions:

Enhancing staff engagement may be facilitated by managers gaining firsthand experience of frontline patient care delivery.
Such experiences could bolster managers' credibility and leadership effectiveness among nursing staff.
Addressing tensions requires understanding the nurse-manager relationship and involving nurses in decision-making processes to foster shared objectives.