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Area of Science:

  • Veterinary Medicine
  • Healthcare Management
  • Human Factors Engineering

Background:

  • Effective teamwork is vital in veterinary practices for optimal patient care.
  • Interprofessional collaboration among veterinary surgeons, nurses, and administrators presents unique challenges.
  • Understanding error sources is key to improving veterinary service delivery.

Purpose of the Study:

  • To explore teamwork dynamics within UK veterinary practices.
  • To identify the types and causes of errors occurring in veterinary settings.
  • To investigate challenges in interprofessional veterinary teamworking.

Main Methods:

  • Qualitative case studies conducted in two UK veterinary practices.
  • Involved direct observation of teams and shadowing of key personnel.
  • Utilized semi-structured interviews to gather in-depth insights on teamwork and errors.

Main Results:

  • Forty instances of errors were identified, categorized as clinical, lost item, and communication errors.
  • Communication errors were the most frequent, including issues with records and interpersonal interactions.
  • System faults, alongside individual mistakes, were significant contributors to errors.
  • Challenges to interprofessional teamwork included time constraints, staff turnover, and differing work preferences.

Conclusions:

  • Systemic issues and communication breakdowns are primary drivers of errors in veterinary practices.
  • Addressing challenges in interprofessional collaboration is essential for error reduction.
  • Findings offer insights for enhancing veterinary team performance and patient safety.