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Bringing in the "CIA": A New Process to Improve Staff Communication
Rebecca Hunter1, Jinjer Mitchell, Elena Loomis
1Rebecca Hunter, DNP, RN, NEA-BC, is Chief Nursing Officer, Baptist Memorial Hospital, Memphis, Tennessee. Jinjer Mitchell, MSN, RN-BC, is Assistant Chief, Quality Management, Amarillo VA Healthcare System, Texas. Elena Loomis, RN, CCRN, is Adult-Gerontology Nurse Practitioner, Dept of Internal Medicine, Texas Tech University Health Sciences Center, Amarillo.
Abstract:
Nurses consistently express dissatisfaction with the overwhelming amount and rate of change in health care today. Nurse educators identified this as a problem at a 475-bed hospital and developed a process to present changes in information in a new and exciting method. This article reports on the identification and implementation of the new communication model and the lessons learned during the process. A new method for communication dissemination was designed utilizing a "Coordinator Information Advisory Group" concept.
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