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Updated: Mar 29, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
Scale quality: alpha is an inadequate estimate and factor-analytic evidence is needed first of all
Rik Crutzen1, Gjalt-Jorn Ygram Peters2,3
1a Department of Health Promotion , Maastricht University/CAPHRI , Maastricht , The Netherlands.
Abstract:
Cronbach's alpha is a commonly reported estimate to assess scale quality in health psychology and related disciplines. In this paper, we argue that alpha is an inadequate estimate for both validity and reliability - two key elements of scale quality. Omega is a readily available alternative that can be used for both interval and ordinal data. More importantly, we argue that factor-analytic evidence should be presented before assessing the internal structure of a scale. Finally, pointers for readers and reviewers of manuscripts on making judgements about scale quality are provided and illustrated by examples from the field of health psychology.
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