Related Experiment Video
Updated: Mar 26, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
The importance of measuring customer satisfaction in palliative care
Adriana Turriziani1, Gennaro Attanasio1, Francesco Scarcella1
1Hospice Villa Speranza, Università Cattolica del Sacro Cuore, Rome 00168, Italy.
Abstract:
In the last decades, palliative care has been more and more focused on the evaluation of patients' and families' satisfaction with care. However, the evaluation of customer satisfaction in palliative care presents a number of issues such as the presence of both patients and their families, the frail condition of the patients and the complexity of their needs, and the lack of standard quality indicators and appropriate measurement tools. In this manuscript, we critically review existing evidence and literature on the evaluation of satisfaction in the palliative care context. Moreover, we provide - as a practical example - the preliminary results of our experience in this setting with the development of a dedicated tool for the measurement of satisfaction.
Related Concept Videos
Continuing Care
Nursing Evaluation
Patient-centered Care
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
Ethical Issues
Ethical Concerns in Healthcare:
Guidelines for Writing Outcome
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care...
