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Related Concept Videos

Patient-centered Care01:13

Patient-centered Care

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Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
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Methods of Documentation II: POMR01:26

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The Problem-Oriented Medical Record (POMR) revolutionized medical record-keeping by introducing a systematic approach focusing on the patient's problems rather than merely listing symptoms. Dr. Lawrence Weed's introduction of this method in the 1960s marked a significant advancement in medical documentation. The POMR framework consists of four key components: the database, problem list, plan of care, and progress notes.
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Hospitals-II00:59

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Hospitals provide inpatient and outpatient services. Inpatient services provide care to patients that stay in the hospital for an extended period, ranging from days to months. Examples of inpatient services include intensive care units, hospital wards, or surgeries. Outpatient services provide care to patients who come to a hospital for a diagnostic or treatment but do not stay overnight —for example, diagnostic tests, surgical procedures, or health education.
Nurses that work in...
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Methods of Documentation VI: Case Management Model01:15

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The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
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Hospitals-I01:28

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Hospitals offer medical and surgical care to the sick and injured, along with accommodation while they recover. At the same time, they also provide outpatient, emergency, psychiatric, and rehabilitation services to meet various community needs. In addition to providing medical care, hospitals also act as hubs for medical research and training. Hospitals use clinical procedures and evidence-based practice standards to deliver patient care. To deliver safe and efficient care, a nurse must stay up...
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Guidelines for Writing Outcome01:11

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When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care...
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How to Create "Wow" for Your Patients.

Shep Hyken, Neil Baum

    The Journal of Medical Practice Management : MPM
    |February 10, 2016
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    Summary

    Physician income will soon depend on patient satisfaction, not just successful treatment. This article offers 11 techniques to enhance patient experience and achieve outstanding satisfaction.

    Area of Science:

    • Healthcare Management
    • Patient Experience
    • Medical Economics

    Background:

    • Physician reimbursement models are evolving.
    • Patient satisfaction is becoming a key performance indicator.
    • Traditional medical training focuses on diagnosis and treatment, not patient experience.

    Purpose of the Study:

    • To highlight the growing importance of patient satisfaction in healthcare.
    • To provide actionable strategies for physicians to improve patient experience.
    • To introduce 11 techniques for achieving outstanding patient satisfaction.

    Main Methods:

    • Literature review on patient satisfaction metrics.
    • Analysis of current trends in physician reimbursement.
    • Development of practical techniques for enhancing patient interaction.

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    Main Results:

    • Patient satisfaction is a critical factor for future physician compensation.
    • Effective patient communication and empathy are crucial.
    • Specific techniques can elevate the patient experience beyond standard care.

    Conclusions:

    • Physicians must adapt to a new paradigm where patient satisfaction is paramount.
    • Implementing patient-centered strategies is essential for professional success.
    • Going 'above and beyond' in patient care leads to superior satisfaction outcomes.