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Getting on the same page: The effect of normative feedback interventions on structured interview ratings
Christopher J Hartwell1, Michael A Campion2
1Jon M. Huntsman School of Business, Utah State University.
The Journal of Applied Psychology
|February 12, 2016
Summary
Normative feedback interventions (NFIs) help reduce interviewer rating errors and improve structured interview reliability. While effective initially, feedback
Area of Science:
- Organizational Psychology
- Human Resources Management
- Industrial-Organizational Psychology
Background:
- Structured interviews are crucial for hiring decisions.
- Interviewer rating errors (leniency, severity) can impact hiring validity.
- Normative feedback interventions (NFIs) offer a potential solution.
Purpose of the Study:
- To propose and test a model of NFIs for structured interviews.
- To examine the impact of NFIs on interviewer rating errors and reliability.
- To investigate the long-term effectiveness of repeated NFIs.
Main Methods:
- Analysis of over 20,000 structured interviews from 100+ interviewers over 4+ years.
- Implementation and evaluation of normative feedback interventions.
- A second study using simulated data to assess error impact on validity and hiring.
Main Results:
- Interviewers adjusted ratings towards the norm after receiving feedback, especially lenient ones.
- Multiple feedback waves improved prediction of rating changes compared to single-wave feedback.
- Initial NFIs increased rating variance and agreement, but later interventions showed complex, potentially diminishing effects.
- Leniency/severity errors affected hiring decisions but not rating validity.
Conclusions:
- Normative feedback effectively minimizes interviewer rating differences and enhances structured interview reliability.
- NFIs can be a valuable addition to interview structures.
- Further research is needed to confirm long-term effectiveness and optimal implementation of interviewer feedback.
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