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Interpreting multisource feedback: online study of consensus and variation among GP appraisers
Christine Wright1, John Campbell1, Luke McGowan2
1Primary Care Research Group, University of Exeter Medical School, Exeter.
Summary
GP appraisers can detect variations in multisource feedback (MSF) scores and generally agree on interpretations. However, older appraisers may interpret MSF results more leniently, warranting organizational consideration.
Area of Science:
- Medical Education
- Professional Development
- Healthcare Quality Assurance
Background:
- General Practitioners (GPs) utilize multisource feedback (MSF) for professional practice assessment.
- Appraisers use MSF to identify performance concerns and guide professional development plans (PDPs).
Purpose of the Study:
- To determine if GP appraisers can identify variations in doctors' MSF results.
- To assess the level of agreement among appraisers when interpreting MSF data.
Main Methods:
- An online study involved GP appraisers in north-east England.
- Participants reviewed eight anonymized MSF reports with diverse score patterns.
- Structured assessments and recommended PDP actions were collected for analysis.
Main Results:
- A majority of appraisers (69%) assessed at least one report.
- Appraisers demonstrated the ability to detect variations in MSF scores and suggest appropriate PDP actions.
- A correlation was observed between increasing appraiser age and more favorable MSF interpretations.
Conclusions:
- Broad consensus among appraisers on MSF assessment is reassuring for GPs and organizations.
- Potential leniency in interpretation by older appraisers requires organizational attention and possible intervention.
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