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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
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[Patient satisfaction as a quality indicator in mental health]
L C Fernández-Martín1, H Iglesias-de-Sena2, C Fombellida-Velasco1
1Hospital de día Psiquiátrico, Complejo Asistencial de Salamanca, Salamanca, España.
Summary
Patient satisfaction with mental health care is high, with most reporting good treatment experiences and symptom improvement. Patient feedback is crucial for assessing and enhancing healthcare quality.
Area of Science:
- Psychiatry
- Healthcare Quality Improvement
- Patient-Reported Outcomes
Background:
- Evaluating patient satisfaction is essential for improving mental healthcare services.
- User perceptions serve as a key indicator of treatment effectiveness and overall care quality.
Purpose of the Study:
- To enhance the quality of care within a Mental Health Hospital.
- To determine the level of patient satisfaction with services provided.
Main Methods:
- A descriptive, longitudinal, and retrospective study was conducted.
- Data were collected from 666 patients treated between 1994-2012 at the Mental Health Day Hospital of Salamanca.
- A purpose-designed questionnaire and Hospital Management Annual Reports were utilized.
Main Results:
- High patient satisfaction reported: 90% found treatment "good/fairly good," 94% felt "very/fairly helped," and 83% found the hospital accessible.
- 83% of patients experienced symptom reduction ("very or somewhat"), though 14% reported discontent with empathy-understanding.
- 30% believed their knowledge of their illness had advanced significantly, while 18% expected complete cure.
Conclusions:
- Overall patient satisfaction in the Mental Health Day Hospital is high.
- User opinions are valuable for quality control and assessing the outcomes of hospital care.
- Patient satisfaction directly reflects the quality of care received during hospitalization.
Keywords:
Calidad asistencialHospital de día de salud mentalMental health day hospitalPatient satisfactionQuality of careSatisfacción de pacientesMore Related Videos
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