Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

Area of Science:

• Pharmacology
• Health Services Research
• Patient Outcomes

Background:

• Comprehensive Medication Management (CMM) is an emerging standard of care.
• A validated patient satisfaction tool is needed to measure the quality and sustainability of CMM services.
• Pharmacist-provided services require standardized quality assessment methods.

Purpose of the Study:

• To develop and validate a psychometrically sound questionnaire for assessing patient satisfaction with CMM services.
• To create a reliable instrument for quality measurement in pharmacy practice.

Main Methods:

• A 10-item patient satisfaction survey was developed across 2 urban ambulatory care settings.
• The survey covered medication needs, pharmacist-patient engagement, and overall satisfaction using a 4-point scale.
• Data were analyzed for internal consistency and factorial composition.

Main Results:

• 195 surveys were returned, yielding a 19.2% response rate.
• Factor analysis confirmed a single underlying factor for pharmacist patient care services.
• This factor was identified as 'patient satisfaction'.

Conclusions:

• A brief, reliable, and valid patient satisfaction tool for CMM services was successfully developed.
• The instrument measures a single factor of CMM services, indicating its potential for quality assurance.
• This tool may assist other CMM providers in evaluating service quality.