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A computerized resolution of scheduling conflicts.

R E Bolinger, M J McFarlane

    M.D. Computing : Computers in Medical Practice
    |January 1, 1989
    PubMed
    Summary
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    Internal Medicine residency programs use a computer program to manage continuity clinic scheduling conflicts. This system improved resident and staff satisfaction and achieved a 74% continuity rate.

    Area of Science:

    • Medical Education
    • Healthcare Administration
    • Health Informatics

    Background:

    • Internal Medicine residency programs mandate continuity clinic attendance.
    • Scheduling conflicts arise between ambulatory clinics and inpatient teaching duties.
    • Current methods for resolving these conflicts are complex and often inadequate.

    Purpose of the Study:

    • To present a computer program designed to resolve scheduling conflicts in Internal Medicine residency programs.
    • To improve resident continuity clinic attendance and overall program efficiency.
    • To enhance satisfaction among residents and staff.

    Main Methods:

    • A novel computer program was developed to coordinate inpatient service requests with ambulatory clinic scheduling.
    • The program automatically arbitrates scheduling conflicts and publishes resident attendance dates for the academic year.

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  • This schedule was provided to the appointment desk for patient scheduling.

    • Main Results:

    • The implemented system achieved a 74% continuity rate for residents.
    • The program successfully automated conflict arbitration and schedule publication.
    • Both residents and staff reported improved satisfaction with the scheduling system.

    Conclusions:

    • A dedicated computer program can effectively manage and resolve scheduling conflicts in residency training.
    • Automated scheduling systems can significantly improve continuity rates and stakeholder satisfaction.
    • This informatics solution offers a scalable model for optimizing medical education logistics.