Improving interprofessional collaboration: The effect of training in nonviolent communication

Area of Science:

• Healthcare
• Social Sciences
• Communication Studies

Background:

• Interprofessional collaboration (IPC) is crucial in health and social services for effective patient care.
• Barriers to IPC can hinder team performance and patient outcomes.
• Nonviolent Communication (NVC) offers a framework for improving interpersonal dynamics.

Purpose of the Study:

• To evaluate the impact of Nonviolent Communication (NVC) training on interprofessional collaboration (IPC) within health and social services teams.
• To assess changes in individual and group IPC competencies following NVC training.
• To explore participants' perceptions of the NVC training's influence on their collaborative practices.

Main Methods:

• A mixed-method research design was employed with two interprofessional care teams (N=9).
• Individual IPC competency was measured using the Team Observed Structured Clinical Encounter tool.
• Group IPC competency was assessed via the Observed Interprofessional Collaboration tool, supplemented by focus group discussions.

Main Results:

• Significant improvements were observed in individual IPC competencies, particularly in client/family-centered collaboration and role clarification.
• Enhanced group competency was noted in the teams' ability to develop shared action plans.
• Participants reported increased awareness of spontaneous communication effects, empathy mechanisms, and collective leadership.

Conclusions:

• NVC training positively impacts individual and group interprofessional collaboration in healthcare and social services settings.
• The training appears to foster better communication, understanding, and leadership within care teams.
• NVC is a valuable tool for enhancing collaborative practice and potentially improving patient care delivery.