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Healthcare quality maturity assessment model based on quality drivers
1Department of Industrial Engineering, The University of Jordan, Amman, Jordan.
International Journal of Health Care Quality Assurance
|April 28, 2016
Summary
This study introduces a quantitative tool to assess healthcare quality maturity. It helps organizations identify current status, pinpoint quality gaps, and track progress using six key drivers.
Area of Science:
- Healthcare Management
- Quality Improvement
- Organizational Maturity
Background:
- Healthcare organizations exhibit varied readiness for quality management systems.
- Assessing quality maturity is crucial for enhancing patient care and operational efficiency.
Purpose of the Study:
- To develop a quantitative tool for assessing quality maturity levels in healthcare organizations.
- To provide a standardized method for evaluating healthcare quality management systems.
Main Methods:
- A model proposing five quality maturity levels: chaotic, primitive, structured, mature, and proficient.
- Assessment is based on six quality drivers: top management, people, operations, culture, quality focus, and accreditation.
Main Results:
- The model enables healthcare managers to identify current quality status and shortcomings.
- It facilitates the evaluation of ongoing progress in quality management.
Conclusions:
- The developed model and interactive tool offer a practical approach to measuring healthcare quality maturity.
- The six quality driver scales effectively gauge provider maturity on a unified quality meter.
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