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Paediatric International Nursing Study: using person-centred key performance indicators to benchmark children's
Tanya McCance1, Val Wilson2,3, Kelly Kornman2,3
1Institute of Nursing and Health Research, School of Nursing, Faculty of Life and Health Sciences, University of Ulster, Newtownabbey, Co. Antrim, UK.
Journal of Clinical Nursing
|April 30, 2016
Summary
Key performance indicators (KPIs) effectively benchmark international paediatric services, revealing more similarities than differences. This novel approach highlights variations, fostering dialogue to enhance person-centred care for sick children globally.
Area of Science:
- Nursing Research
- Healthcare Quality Improvement
- International Health Services Research
Background:
- Builds on prior research developing novel, patient-centric key performance indicators (KPIs).
- Extends previous work by testing KPIs internationally within pediatric settings.
Purpose of the Study:
- To explore the utility of KPIs in developing person-centred practice for sick children.
- To evaluate the use of KPIs for international service benchmarking in paediatrics.
Main Methods:
- Utilized a realistic evaluation methodology with integrated development and evaluation.
- Collected quantitative data through surveys, observations, and documentary review across Australian and European children's hospitals.
Main Results:
- Demonstrated the quality of care delivered to children and families internationally.
- Benchmarking identified differences between paediatric and general hospitals, and across different KPIs.
Conclusions:
- KPIs provide a novel method for international service benchmarking in paediatrics.
- While services show more similarities than differences, benchmarking highlights variations for critical discussion.
- The framework's transferability has implications for developing person-centred cultures globally.
Keywords:
benchmarkingkey performance indicatornursingpaediatricspatient experienceperson-centrednessquality careMore Related Videos
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