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Smartphones, Smart Feedback: Using Mobile Devices to Collect In-the-Moment Feedback
Lauren Koehler Havel1, Samantha D Powell2, Deborah L Cabaniss2
1New York Presbyterian Hospital Child and Adolescent Psychiatry Residency Training Program of Columbia and Cornell Universities, New York, NY, USA.
Objective:
The goal of this study was to streamline the collection of resident feedback in order to support faculty development and program improvement in psychiatry training.
Methods:
The authors developed and implemented a brief, free, mobile survey to track resident feedback and class attendance.
Results:
Prior to instituting this system, resident feedback was obtained semi-annually for each course (n = 90) and not each individual class. In comparison, this new system allowed the authors to collect feedback on 477 of the 519 classes held over the 2014-15 academic year (92 %). Written comments about the curriculum increased over tenfold from 42 in 2013-14 to 541 during a comparative time period in 2014-15. One year after instituting this new system, resident participation increased to 81 % on average (compared to 64 % previously).
Conclusion:
Mobile devices may provide an inexpensive and relatively untapped mechanism for improving the process of collecting resident feedback and tracking class attendance.
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01:01Feedback Loops
01:23Design Example