The value of employees in a value-based care system

To be successful under value-based payment, hospitals will require a healthy communication culture in which workers in the trenches are committed, engaged, and focused. In such a culture, employees should feel free to express their fears and doubts, accept and apply constructive feedback, and participate creatively. Mistakes should be seen not as cause for disciplinary action but as learning opportunities. New hires should have a willingness to continually learn and work independently, be unafraid of making mistakes, and be committed to adding value through the delivery of improved care and enhanced outcomes.