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Published on: November 10, 2016
Consumer use of nondispensing professional pharmacy services
1College of Pharmacy, University of Puerto Rico, San Juan 00936.
DICP : the Annals of Pharmacotherapy
|March 1, 1989
Summary
Most consumers infrequently use pharmacy nondispensing services (NDSs), but show interest in expanding their use. Past usage, pharmacist perception, and demographics influence future NDS adoption.
Area of Science:
- Pharmacy Practice and Patient Care
- Consumer Health Services Research
Background:
- Community pharmacies offer numerous nondispensing services (NDSs) beyond prescription fulfillment.
- Understanding consumer utilization and interest in NDSs is crucial for service development and practice evolution.
Purpose of the Study:
- To identify and understand consumer use of 13 nondispensing services (NDSs) within community pharmacy settings.
- To explore factors influencing consumers' intention to utilize NDSs in the future.
Main Methods:
- A self-administered questionnaire was mailed to 1000 randomly selected Indiana consumers.
- A 45.5% response rate was achieved after multiple mailings.
- Statistical analysis explored correlations between consumer characteristics and NDS usage/intention.
Main Results:
- Most consumers primarily used NDSs for advice on nonprescription drugs and minor health issues.
- Significant consumer interest was noted for services like diagnostic test kit advice and poison prevention information.
- Past NDS use, pharmacist perception, pharmacy type, health anxiety, age, and education correlated with intention to use NDSs.
Conclusions:
- While current NDS utilization is limited, substantial consumer interest suggests potential for expanded service offerings.
- Pharmacists' roles and patient-specific factors significantly impact the adoption of nondispensing services.
- Further research into consumer behavior regarding NDSs is recommended to optimize pharmacy practice.
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