A Pilot Program: Using Text Messaging to Improve Timely Communication to Tonsillectomy Patients

Area of Science:

• Pediatric Otolaryngology
• Medical Education Technology

Background:

• Tonsillectomy is a common pediatric surgery with approximately 1,500 annual procedures at a major academic center.
• Post-operative care and recovery heavily rely on family education, which has been a focus of quality improvement initiatives.
• Previous efforts have not leveraged technology for patient education post-tonsillectomy.

Purpose of the Study:

• To evaluate the use of text messages and videos for educating parents about tonsillectomy recovery.
• To improve patient experience and outcomes through innovative educational methods.

Main Methods:

• Implementation of a technology-based education program utilizing text messages and videos for parents.
• Delivery of post-tonsillectomy care information via digital platforms.

Main Results:

• Families reported positive feedback, finding the digital information helpful and easy to understand.
• The educational intervention successfully reduced pre-operative and recovery-related anxiety for families.
• No families utilizing the digital education required follow-up calls to the ENT clinic for questions.

Conclusions:

• Text messages and videos represent an effective and innovative approach to pediatric tonsillectomy patient education.
• This technology-driven strategy enhances family understanding, reduces anxiety, and improves the overall post-operative experience.
• Digital patient education is a promising avenue for future advancements in pediatric otolaryngology care.