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Area of Science:

  • Social Sciences
  • Communication Studies
  • Human-Computer Interaction

Background:

  • Information and Communications Technologies (ICT) have reshaped social and professional interactions.
  • Despite perceived limitations, ICT-mediated communication often achieves comparable effectiveness to face-to-face interactions.

Purpose of the Study:

  • To investigate how users adapt communication strategies across different ICT channels (chat, mobile phone) compared to face-to-face interactions.
  • To examine the impact of media richness on conversational intelligibility and task-solving trajectories.

Main Methods:

  • Comparison of complex task-solving trajectories in dyadic conversations across three media conditions: chat, mobile phone, and face-to-face.
  • Analysis of time allocation to different communication phases (orientation, evaluation, control) within each medium.

Main Results:

  • No significant differences were found in decision outcomes or user perceptions across media conditions.
  • Media conditions significantly impacted the temporal distribution of communication phases.
  • Face-to-face conversations were dominated by the evaluation phase; chat showed an even distribution; phone conversations presented a midpoint.

Conclusions:

  • Contemporary ICT users strategically adjust their communication behavior to media affordances.
  • Users regulate attention to different conversational stages to maintain communication effectiveness across diverse technological channels.