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Improving Communication, Collaboration, and Faculty Comfort in Communicating Difficult News in the Pediatric

Bernadette L Koch1, Dianne Hater1, Katherine Nees2

  • 11 Department of Radiology, Cincinnati Children's Hospital Medical Center, 3333 Burnet Ave, Cincinnati, OH 45229-3039.

AJR. American Journal of Roentgenology
|August 18, 2016
PubMed

Insights

The Difficult News Program enhances communication for pediatric radiology diagnoses. This program optimizes the patient and family experience by defining roles for timely and compassionate information sharing.

Area of Science:

  • Pediatric Radiology
  • Medical Communication
  • Patient Experience

Background:

  • Pediatric radiologists often deliver unexpected diagnoses without prior patient/family relationships.
  • Current communication practices for significant pediatric imaging findings can be inconsistent.
  • Life-changing events necessitate improved communication strategies in pediatric care.

Purpose of the Study:

  • To develop and implement a structured program for communicating difficult news in pediatric radiology.
  • To enhance the effectiveness of delivering unexpected or significant diagnoses to families.
  • To standardize the process of handling critical findings in pediatric imaging.

Main Methods:

  • Development of the Difficult News Program.
  • Defining and coordinating roles for radiology staff and support personnel.
  • Implementing a structured communication protocol for sensitive diagnoses.

Main Results:

  • Improved communication between radiology staff, other health professionals, and families.
  • Optimized patient and family experience during emotionally challenging times.
  • Facilitated timely, compassionate, and accurate information sharing.

Conclusions:

  • The Difficult News Program enhances communication and optimizes the patient/family experience.
  • Defined roles and teamwork improve the delivery of critical diagnostic information.
  • Structured communication leads to better outcomes during difficult diagnostic moments.
Abstract

Keywords:
bad newscommunicationdifficult newspatient experience

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