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Using informatics to engage patients.

Alexander J Towbin1,2, Timothy O'Connor3, Laurie A Perry3

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Summary
This summary is machine-generated.

Radiology departments are enhancing patient engagement through informatics. These systems leverage technology to improve patient experience, mirroring consumer expectations in other industries.

Keywords:
InformaticsPatient engagementPatient experiencePediatric radiology

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Area of Science:

  • Health Informatics
  • Radiology
  • Patient Engagement

Background:

  • Radiology has focused on departmental efficiency and provider access to information via information systems.
  • Patient benefits from these systems include improved access to care and reduced turnaround times.
  • There has been limited focus on leveraging information systems to enhance patient engagement.

Purpose of the Study:

  • To describe informatics initiatives aimed at improving patient engagement in radiology.
  • To present these initiatives from the patient's perspective across the radiology value stream.

Main Methods:

  • Review of informatics efforts implemented in a radiology department.
  • Analysis of initiatives through the lens of the patient's journey and experience.

Main Results:

  • Identified specific informatics strategies to improve patient engagement.
  • Demonstrated how technology can align radiology services with consumer expectations.

Conclusions:

  • Radiology can adapt to the consumer model by prioritizing patient engagement through informatics.
  • Implementing patient-centered informatics is crucial for modernizing healthcare delivery.