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Parent satisfaction in a child psychiatric service.
S Kotsopoulos1, S Elwood, L Oke
1Children's Outpatient Department, Royal Ottawa Hospital, Ont.
Summary
A new client satisfaction questionnaire for parents of children in psychiatric care was developed. This feedback tool can improve outpatient mental health services for youth.
Area of Science:
- Child and Adolescent Psychiatry
- Mental Health Services Research
Background:
- Outpatient psychiatric programs serve children and adolescents.
- Evaluating patient satisfaction is crucial for service improvement.
Purpose of the Study:
- To report the development and initial application of a client satisfaction questionnaire.
- To assess its utility as a feedback instrument for psychiatric services.
Main Methods:
- A questionnaire was designed for parents of pediatric patients.
- The questionnaire was administered to parents in an outpatient psychiatric setting.
Main Results:
- The structure of the questionnaire was detailed.
- Initial application results demonstrated its feasibility and potential.
Conclusions:
- Client satisfaction questionnaires can provide valuable feedback.
- This instrument can aid in the planning and enhancement of child and adolescent psychiatric services.