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Related Experiment Videos

The quality management maturity grid: a diagnostic method.

J A Schmele1, S J Foss

  • 1University of Oklahoma, Oklahoma City.

The Journal of Nursing Administration
|September 1, 1989
PubMed
Summary
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Quality management is free; defects are costly. This study explores Philip Crosby's Quality Management Maturity Grid as a tool for nurse executives to assess and improve healthcare quality management.

Area of Science:

  • Healthcare Management
  • Organizational Quality
  • Nursing Administration

Background:

  • The principle that quality is inherently free, while defects incur costs, is a cornerstone of quality management.
  • Philip Crosby's Quality Management Maturity Grid (QMMG) offers a framework for assessing an organization's commitment to quality.

Purpose of the Study:

  • To introduce nurse executives to Philip Crosby's QMMG.
  • To discuss the applicability and benefits of using the QMMG in healthcare settings.
  • To encourage the assessment and improvement of organizational quality management in nursing.

Main Methods:

  • Discussion of the theoretical underpinnings of Crosby's QMMG.
  • Exploration of the QMMG's successful application in business contexts.

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  • Analysis of the adaptation and implementation of the QMMG within the healthcare industry.

    • Main Results:

    • The QMMG can serve as a valuable diagnostic tool for healthcare organizations.
    • Implementing the QMMG can help identify areas for quality improvement and cost reduction.
    • Nurse executives can leverage the QMMG to foster a culture of quality.

    Conclusions:

    • Quality management, when effectively implemented, is a cost-saving strategy, not an expense.
    • The QMMG provides a structured approach for healthcare leaders to evaluate and enhance quality.
    • Adopting quality management principles can lead to significant improvements in healthcare delivery and outcomes.