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Lessons from disaster: Creating a business continuity plan that really works
Tracy Hatton1, Eleanor Grimshaw, John Vargo
1Resilient Organisations Ltd, Room 348, College of Business and Law, University of Canterbury, Private Bag 4800, Christchurch, New Zealand.
Abstract:
Business Continuity Planning (BCP) is well established as a key plank in an organisation's risk management process. But how effective is BCP when disaster strikes? This paper examines the experiences of organisations following the 2010-11 Canterbury, New Zealand earthquakes. The study finds that BCP was helpful for all organisations interviewed but more attention is needed on the management of societal and personal impacts; development of employee resilience, identification of effective crisis leaders; right-sizing plans and planning to seize opportunities post-disaster.