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The role of categorization and scale endpoint comparisons in numerical information processing: A two-process model
Tao Tao1, Robert S Wyer1, Yuhuang Zheng2
1Department of Marketing.
People evaluate scores using a two-process model: spontaneous categorization and, if uncertain, comparison to scale endpoints. Larger scale ranges lead to less extreme judgments, especially when cognitive load is high.
Area of Science:
- Cognitive Psychology
- Social Psychology
- Decision Making
Background:
- Understanding numerical information processing is crucial for decision-making.
- Bounded scales influence how individuals interpret numerical data.
- Previous models may not fully capture the nuances of score evaluation.
Purpose of the Study:
- To propose and test a two-process model of numerical information processing for bounded scales.
- To investigate how people form impressions of scores presented on scales.
- To identify factors influencing score evaluation and judgment.
Main Methods:
- Development of a two-process conceptualization.
- Conducting six experiments to test the model's predictions.
- Manipulating scale range, cognitive load, need for cognition, and regulatory focus.
Main Results:
- Scores are evaluated through spontaneous categorization and, when uncertain, comparison to scale endpoints.
- Larger scale ranges (e.g., 0-100 vs. 0-10) result in less extreme score evaluations.
- The impact of scale magnitude is reduced under high cognitive load, low need for cognition, or when evaluating extreme scores.
Conclusions:
- The proposed two-process model effectively explains score evaluation on bounded scales.
- Cognitive factors like certainty, motivation, and cognitive load moderate the judgment process.
- Regulatory focus can influence the choice of scale endpoint for comparison.
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