Teresa M Treiger1, Ellen Fink-Samnick
1Teresa M. Treiger, RN-BC, MA, CCM, CHCQM, FABQUARP, is a thought leader inspiring Conscious Case Management practice across the health care continuum. Teri is a prolific author in journals and white papers as well as academic texts, most recently co-author of COLLABORATE© for Professional Case Management: A Universal Competency Based Paradigm, co-editor and contributing author of the CMSA Core Curriculum for Case Management, 3rd ed., and co-author of Population Health Management, 6th ed., chapter on Leadership and Nursing Case Management. Teri is a past National President of the Case Management Society of America. Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, is an industry expert who empowers health care's workforce through professional speaking, mentoring, and consultation. Respected as a subject matter expert on Ethics, Ellen is a popular presenter and author with more than 80 publications. With Teresa Treiger, Ellen is co-author of COLLABORATE© for Professional Case Management: A Universal Competency-Based Paradigm, 1st ed., and the Case and Population Health Management Chapter for Leadership and Nursing Care Management, 6th ed., by Diane L. Huber. She also authored the chapter on Ethical Use of Case Management Technology in the Core Curriculum for Case Management, 3rd ed.
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Professional case managers must continually enhance their skills to navigate evolving healthcare landscapes and achieve optimal client outcomes. Investing in practice competence through performance management is key for organizational improvement and customer service excellence.
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